Customer reviews

Discover what our clients think about our service

"They a do a good job every time Their team is friendly and prompt. I've been using them for almost a year now, and I appreciate the clear communication and reminders for cleaning. Keep it up."

— jia,

★★★★★

Google Review

★★★★★

★★★★★

"Work quickly and efficiently. They did great work and can't wait to use them again. Thank you XcleanPro."

— Jonville Cathy,

"Great customer service and good job performed, highly recommended!"

— Mojtaba Ghasemi.,

Google Review

Google Review

"Had a great experience. Cleaners were fast, efficient, thorough, and friendly. Will definitely use again!"

★★★★★

— Paige Mason,

Google Review

FREQUENTLY

🧭 BOOKING & SCHEDULING

1. How does your cleaning service work?
Simply request your service online or by phone. We’ll create your profile, ask a few quick questions, and provide a quote. Once you choose your date and time, you’ll receive an email invoice to confirm your booking. You can pay online, and we’ll handle the rest.

2. How can I change or cancel my appointment?
You can reschedule or cancel up to 48 hours before your appointment at no cost. Cancellations made within 24 hours are considered same-day and will incur a 30% fee of your total bill.

3. How far in advance should I book?
We recommend booking at least 48–72 hours in advance to secure your preferred date and time.

4. Will I get reminders about my appointment?
Yes, you’ll receive a confirmation email and a reminder before your scheduled cleaning.

Our goal is to provide the best customer service and answer all your questions in a quick and timely manner

ASKED

QUESTIONS

💰 PRICING & PAYMENTS

5. What payment methods do you accept?
We accept cash, checks, bank transfers, Zelle, and credit or debit cards via PayPal. You don’t need a PayPal account. Just choose the card payment option at checkout.

6. How does the quote process work?
Fill out our new customer form with your cleaning needs. We’ll review it and email you an estimated number of hours based on your details. You can adjust the hours as you prefer. Our service is hourly, and cleaners will focus on your priority areas.

7. Do you offer a satisfaction guarantee?
Yes! If you’re not completely satisfied, let us know within 24 hours of your cleaning. We’ll return and re-clean the area at no extra cost. "Your satisfaction is our priority."

🏡 SERVICE DETAILS

8. Do I need to be home during the cleaning?
No, you don’t need to be home. Many clients provide an entry or garage code so our team can access the property. If you prefer to be home, that’s perfectly fine too. Just let us know your preferred option so we can ensure smooth access and a timely service.

9. How do cleaning hours work?
Our rates are per cleaner, per hour. If multiple cleaners are assigned, the total time is divided among them. For example, a 4-hour cleaning with 2 cleaners takes about 2 hours.

10. How should I prepare for my cleaning?
Please tidy up and leave a short list of your priorities or any delicate items you’d like us to handle with extra care. If you’re a returning customer, you can update your preferences anytime through our online form.

11. Do I need to provide cleaning supplies?
No need! Our cleaners bring all the necessary products and tools. If you prefer us to use your own supplies, just let us know in advance.

12. How long will my cleaning take?
It depends on your home’s size and condition. We’ll give you an estimated time in your quote and adjust if needed.

🧍‍♀️ CLEANERS & TRUST

13. Will I get the same cleaner every time?
We do our best to send the same cleaner for each visit. If your regular cleaner is unavailable due to illness or vacation, we’ll send another trusted professional trained to the same high standards. You’ll always receive consistent, quality service.

14. Are your cleaners background-checked and insured?
Absolutely. Every cleaner passes background checks and is fully insured for your safety and peace of mind.

15. Can I tip my cleaner?
Tips are never required but always appreciated. You can add a tip online through your invoice or hand it directly to your cleaner. Even a simple “thank you” note means a lot!

🧴 SAFETY & QUALITY

16. Are your cleaning products safe for pets and children?
Yes, we use eco-friendly and non-toxic products that are safe for both kids and pets.

17. What if something gets broken during cleaning?
Accidents are rare, but if something is damaged, please report it within 24 hours at xcleanpro.com/contact. We’ll review the issue promptly and do our best to make it right.

🌎 AREAS & COVERAGE

18. What areas do you serve?
We proudly serve Collin County and surrounding areas, including Denton, Dallas, Carrollton, Lucas, Melissa, Prosper, Frisco, Mckinney, Allen, Plano, Wylie, The Colony.

🔁 RECURRING SERVICES

19. Can I book recurring cleanings automatically?
Yes, you can schedule weekly, biweekly, or monthly cleanings. Regular customers enjoy priority scheduling and special discounts.

💬 CUSTOMER FEEDBACK

20. How can I share feedback about my service?
You can rate your experience directly through your confirmation email or leave a review on Google.

"We truly value your feedback and use it to keep improving."

Founded in 2015, XCleanPro is the first project of the XServicePro Group, created to redefine the way cleaning services connect with modern homes.

We believe cleaning is more than a chore, it’s about giving people time, comfort, and peace of mind. That’s why every service we offer is fully customized to your home, your schedule, and your lifestyle.

From deep cleaning to move-in or Airbnb maintenance, our trained team delivers consistent, high-quality results with the professionalism you deserve.

At XCleanPro, we don’t just clean, we care.
Because your home deserves more than attention… it deserves excellence.

About

XCleanPro

© 2025 XCleanPro. A division of XServicePro, operated by M&PSSSJ LLC. | All Rights Reserved. | Terms & Conditions | Privacy Policy | Refund Policy

Serving Collin County & Surrounding Areas | (972) 357-5070 | contact@xcleanpro.com | www.xcleanpro.com | Follow us: @xcleanpro

“Your home clean. Your time back.”