Privacy Policy

Last updated: [01/01/2025]

Who we are
This Privacy Policy explains how M&PSSSJ LLC (“M&PSSSJ,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit or use:

xservicepro.com (“XServicePro”)
xcleanpro.com (“XCleanPro”)

M&PSSSJ LLC is the controller of your personal data for the purposes described in this Policy.

Contact

Email (Group): contact@xservicepro.com
Email (XCleanPro): info@xcleanpro.com

1) Information We Collect

a) Information you provide directly

We collect the information you choose to share with us, for example when you request a quote, create or update a profile, book a service, chat with us, or subscribe to communications:

Identification & contact: name, last name, email, phone, address, city/ZIP.
Service details & preferences: property size, rooms/areas, priorities, access instructions.
Billing & payment: card details (processed by PCI-compliant processors), bank/Zelle info, invoices, and transaction records.
Communications: feedback, surveys, support requests, reviews, photos you voluntarily share.

b) Information collected automatically (“Device/Usage Information”)

When you visit our Sites, we automatically collect:

Device and browsing data: IP address, browser type, OS, language, time zone, cookie IDs.
Activity data: pages visited, time on page, referring pages/search terms, clicks/scrolls, booking funnel events, error logs.
We use this to maintain security, prevent abuse, and improve site performance and user experience.

c) Cookies and similar technologies

We use first-party and third-party cookies, pixels, and local storage for:

Essential operations (sign-in, session, security)
Preferences (remembering choices)
Analytics & performance (traffic, conversions)
Marketing/remarketing (only where permitted)
You can manage cookies in your browser settings. Rejecting non-essential cookies may impact some features.

2) How We Use Your Information

We use personal information to:

Provide, schedule, and complete services you request (quotes, bookings, invoices, reminders).
Process payments, prevent fraud, and comply with tax/recordkeeping obligations.
Communicate with you (confirmations, service updates, support, surveys, promotions where permitted).
Personalize content and improve our Sites, products, and customer experience.
Maintain security, detect/avoid abuse, enforce our Terms, and protect rights, property, and safety.
Perform analytics and produce aggregate statistics that do not identify individuals.

Legal bases (EU/UK users): performance of a contract, legitimate interests (e.g., service improvement, security), legal obligation (e.g., invoices), and consent (e.g., marketing cookies/newsletters where required).

3) Sharing & Disclosures

We do not sell personal information. We may share information with:

Service providers/Processors (e.g., payment processors, booking platforms, email/SMS tools, analytics, hosting). They may use data only to perform services for us under appropriate contracts.
Professional partners needed to fulfill your request (e.g., background-checked cleaning professionals assigned to your job).
Legal & compliance: if required by law, subpoena, government request, or to protect our rights and users’ safety.
Business transfers: as part of a merger, acquisition, financing, or sale of assets, in which case we will take steps to continue protecting your data.

4) Data Security

We apply administrative, technical, and physical safeguards to protect personal information, including encryption in transit (TLS/SSL), role-based access, and secure infrastructure. No method of transmission or storage is 100% secure; we continuously improve our controls.

5) Data Retention

We keep personal information only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting requirements (e.g., invoices), and to resolve disputes. When no longer needed, we delete or anonymize it.

6) International Transfers

Your data may be processed in the United States and other countries where our providers operate (e.g., Canada/EU). When data is transferred from the EEA/UK to a country without an adequacy decision, we rely on appropriate safeguards (e.g., Standard Contractual Clauses).

7) Your Privacy Choices & Rights

All users

Opt-out of marketing: use unsubscribe links or email us.
Cookie controls: manage in your browser; reject non-essential cookies via our banner (where deployed).
Access/Update/Delete: contact us using the details above; we will verify your identity and respond as required by law.

EU/UK residents

You have the right to be informed, access, rectify, erase, restrict, object, data portability, and not be subject to decisions based solely on automated processing. Contact us to exercise these rights.

U.S. notices (general)

Depending on your state, you may have additional rights to access, correct, delete, or limit the use of certain data, and to appeal our decisions. Contact us to submit a request.

8) Children’s Privacy

Our services and Sites are intended for individuals 18+. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it.

9) Third-Party Links

Our Sites may include links to third-party websites or services we do not control. Their privacy practices are governed by their own policies. We encourage you to review them.

10) Access & Property Entry

If you provide entry codes, lockbox or garage codes, or special instructions to access your premises for service, we will use this information solely to perform the requested service and will protect it with appropriate safeguards.

11) Communications

We send transactional emails/SMS (confirmations, reminders, receipts). With your consent (where required), we may send promotions or surveys. You can opt out of marketing at any time.

12) How to Exercise Your Rights / Contact Us

XServicePro (Group): contact@xservicepro.com
XCleanPro: info@xcleanpro.com
Please describe your request and the email/phone you used with us. We may ask for additional information to verify your identity.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version on this page and update the “Last updated” date. Significant changes will be announced on the Sites or via email where appropriate.

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